Many orders are considered “Special Orders.” This is true whenever we or the manufacturer is making special efforts to manufacture, obtain or ship and order specifically for a defined purchase order. These orders are non-cancelable and full delivery of special orders must be taken and paid for. Advance deposits are usually required for special orders. Special Order items are non-refundable and non-returnable.
RMA’s are valid for 30 days from the date of issue. Returned products must be shipped during the 30 day RMA issue period. RMA’s received with a postmark date after the 30 day issue time frame will not be accepted.
The Customer is responsible for all shipping charges on returned items.
DEFECTIVE returns may be returned within 30 days from the invoice date at DSL-Warehouse’s discretion for: credit, replacement, exchange or repair. Manufacturer’s restrictions may apply. You must have an authorized RMA number prior to returning any merchandise.
NON-DEFECTIVE returns may be returned within 15 days from the invoice date at DSL-Warehouse Enterprise’s discretion for either credit or exchange. All NON-DEFECTIVE returns are subject to a 30% (minimum) restocking fee, includes Refurbished and New products. You must have an authorized RMA number prior to returning any merchandise.
REFUSAL of returns, DSL-Warehouse reserves the right to refuse any return that fails to follow any of the instructions, and terms stated on this page.
All returned products MUST be 100 Percent Complete Products must be returned in their entirety to include: original manufactures product boxes and packing materials. Boxes must have original UPC codes intact. All Cables, Software, Manuals, blank Warranty Cards and any other accessories and/or documentation originally provided by the manufacturer, DSL-Warehouse, IDPC or DSL-Warehouse.com.
DO NOT mark-on or disfigure manufactures product boxes.
DO NOT use the manufactures original product box as a shipping carton. Returns should be packaged inside an appropriate shipping carton and ship in a manner that will prevent damage while in transit. DSL-Warehouse is not responsible for or liable for any damages incurred during shipping.
DO NOT mark-on or disfigure Merchandise. Do Not use Markers, Paint, Stickers, Ballpoint Pens, etc to write-on or mark-on products.
DO NOT write notes or RMA numbers on the product, manufactures product boxes or in/on manufactures documentation including but not limited to; Users Manuals, Quick Start Guides and registration cards.
DO NOT affix Labels, Stickers or Tape of any kind to the actual product or Original Manufactures Product Boxes.
All Incomplete Returns, or returns with disfigured products, manufactures products boxes, documentation, accessories and/or software will be subject to a 30% (minimum) restocking fee.
ALL hardware returned MUST have an authorized RMA number, any items returned without an authorized RMA number will be refused and/or returned.
No Credits or Exchanges will be given for returned merchandise without a proper RMA, authorized by DSL-Warehouse
Shipping charges are non refundable.
Customers are responsible for inbound shipping costs on returned items.